Dexsport Terms and Conditions
The rules that govern your account, your play and your relationship with us.
These Dexsport terms and conditions set out the agreement between us and every visitor who creates an account on our platform. Reading them before you deposit or play matters, because they explain what we expect from you and what you can expect from us. We ask every player in Canada to read this page in full before using any part of our site.
By registering an account, you confirm you are old enough to gamble legally and that you accept the rules written here. We reserve the right to update these terms periodically, and continued use of the account after a change means you accept the revised version. We recommend checking back occasionally so nothing here ever surprises you.
Eligibility and Account Responsibility
Every account on our site must belong to a single real individual, and sharing login details with anyone else breaks these terms immediately. We expect the legal gambling age in this market to be respected at all times, which means you must be 19+ to register, deposit or play any game listed in our lobby. Opening more than one account under different names is not permitted and may lead to restrictions on the duplicate profiles.
You are responsible for keeping your password private and for every action taken from your account once you are logged in. If you suspect unauthorised access, contact our support team right away so the matter can be looked into. We treat account security as a shared duty between the player and the platform, and clear communication keeps that duty working both ways.
Bonuses, Wagering and Fair Use
Any welcome bonus or cashback offer credited to your account carries its own conditions, and those conditions sit alongside these general terms rather than replacing them. We currently offer a welcome bonus and ongoing cashback to eligible players, and the specific structure of each offer is described in full on our bonus types page, which explains how different promotions are built across the category. Reading that page alongside this one gives a complete picture of what applies to your account.
Misusing a bonus, attempting to claim the same offer twice, or using methods designed to defeat the intent of a promotion will result in that bonus and any winnings tied to it being voided. We built these rules to keep promotions fair for everyone who plays with us, not to catch out players acting in good faith. If a term is unclear, our support channels are the right place to ask before you wager, not after.
Deposits, Withdrawals and Transaction Rules
Our site accepts deposits in Bitcoin, and transactions are processed on the blockchain rather than through a traditional banking rail. Because every deposit and withdrawal moves through a crypto network, the terms here cover wallet addresses, network confirmations and the player's own responsibility for entering correct details. A withdrawal sent to an incorrect address cannot be reversed once it leaves our system.
Read common questionsWe ask that the name on any wallet or exchange account used to fund your profile matches the identity on your Dexsport account, which helps prevent disputes over ownership of funds. Where a transaction looks unusual, we may pause it while we review the details, and we will communicate with you through the channels tied to your account. Patience during a review protects both the player and the integrity of the platform.
Prohibited Conduct
- Do not attempt to manipulate game outcomes through software, scripts or coordinated play with other accounts.
- Do not use our platform if local law in your place of residence prohibits online gambling.
- Do not submit false identity information when it is requested from you.
- Do not attempt to claim a single bonus across multiple accounts belonging to the same person.
- Do not use abusive or threatening language toward our support staff in any channel.
Responsible Play and Account Controls
We take responsible gambling seriously and encourage every player to treat these terms as part of a wider commitment to playing within their means. Our Dexsport faq page covers common questions about account tools and general platform behaviour in more depth than this legal document can. If gambling stops feeling like entertainment, stepping back and reaching out to a support resource is always the right choice.
These terms do not grant, and should not be read as implying, any specific promise about verification timing, support hours or account limits beyond what is written here plainly. Where a detail is not spelled out on this page, we encourage you to ask our support team directly rather than assume an answer. Clarity protects your account and keeps our relationship with you straightforward.
Changes, Suspension and Closure
We may suspend or close an account where these terms have been broken, and we will generally attempt to explain the reason through your registered contact details. A player may also close their own account at any time by reaching out through support, and any funds genuinely belonging to the player are handled according to the circumstances of the closure. These terms survive account closure to the extent needed to resolve any outstanding matter fairly.
Should any clause here be found unenforceable under the law of a given jurisdiction, the remaining clauses continue to apply in full. We reserve the right to amend these terms as our platform and the wider market evolve, and the version published on this page is always the one currently in force.
For players exploring what else our platform offers alongside these terms, our Dexsport mobile casino page explains how play works on a phone or tablet browser, and our live casino at Dexsport page covers how real-time tables fit into the wider lobby. Both pages sit outside this legal document but share the same account rules described above.
Frequently Asked Questions
Do these terms apply to every game in the lobby?
Yes, these terms apply across the entire account relationship, covering every slot, table and live game accessible once you are logged in, regardless of which page of our site you reached it from.
What happens if I break one of these rules by accident?
We review each case individually and will generally contact you through your account details before taking any permanent action, giving you the chance to explain what happened.
Can these terms change after I have already created an account?
Yes, we may update these terms from time to time, and continuing to use your account after an update means you accept the revised version currently published on this page.
Where can I ask a question these terms do not fully answer?
Our support team is the right first stop for anything unclear, and our Dexsport faq page also covers many everyday questions in plainer, less formal language.
Still have questions about your account?
Our responsible gambling page covers the tools and support options available if you ever want to step back from play.
Visit responsible gambling